Contact our customer service at 02-261-5037
for assistance to correct the error.
Error case 1: The ID image is not clear, check the image and try again.
Error case 2: The name on ID card does not match the name in the bank passbook. PPay reserves the right to accept only clients providing identical name on ID card and passbook (requirements for platform customer identification).
Error case 3: Forgery detected in any of the documents is considered breach of terms and agreement. If documents are found to be suspicious, the account will be temporary suspended until proven otherwise.